An accomplished executive, Glen has over fifteen years of experience in the customer relations field. Prior to 38 Studios, he held the role of director of global planning and support for Blizzard Entertainment. During that time, he supported the global launch of multiple titles: World of Warcraft, Wrath of the Lich King and Cataclysm as well as Star Craft II. Glen's previous experiences include ten years with Dell Computers where he helped found Dell's first premium paid service division. His experience also includes the financial industry where he led transformations in customer satisfaction and customer centric strategy for Fifth Third Bancorp as the VP of services. Glen has managed business units on a regional and global scale budgeted from $10 to $230 million. His customer / employee centric leadership style has enabled him to forge large teams together to achieve powerful relationships with customers around the world while maintaining operational and fiscal excellence. He has a deep understanding of customers, employees and company as well as the systems and structures that support them. Glen carries a B.S. in computer science from the University of Texas and is a Six Sigma black belt.